Resident’s guide

This guide provides essential information on what residents should and should not do to ensure a harmonious living environment. Please review the guidelines carefully to enjoy a safe, pleasant, and well-maintained community.

Building Security

Keep communal entry/exit doors locked. Report anti-social behaviour to the police on 101 or online. CCTV cameras operate twenty-four hours a day 365 days a year. The CCTV policy can be reviewed on the website.

Parking

Only park in your allocated space and show consideration to others by not ‘blocking’ them in. Your space is for a private car or motor bike only. It is not permissible to sub-let/rent your allocated space to a third party.

Fire security

In most circumstances, if you hear the fire alarm you should remain in your flat unless you are directly affected, or you are instructed to leave by the Fire Brigade. If you are told to leave:

• Evacuate the building by the nearest available escape route or as directed.

• Move away from the building or to a specific location as directed.

• If you have visitors, instruct them to follow you.

• Always close doors behind you.

• Do not put yourself at risk or cause delay.

There may be a situation when you believe you should leave your flat as soon as possible. This is a personal decision, and, in such a case, you should decide on an appropriate course of action.

If you are in any doubt call 999.

You should have a minimum of two smoke detectors in your flat, sited as near as possible to the front door and bedroom(s). To enhance safety further a third should be installed in the kitchen. Ensure your smoke and carbon monoxide alarms work and are tested regularly. If you have an issue report it to your Managing Agent (lessee) or landlord (tenant). Keep fire doors closed.

Noise

Noise travels through walls, floors and along corridors. Be considerate towards your neighbours and, if you have children, be aware that what is acceptable noise to you might not be to others. Please close all doors, including the fire exit, quietly.

No piano, electronic device, loudspeaker, or any musical instrument shall be played or used, nor any singing practiced between the hours of 11pm and 9am at a volume that could annoy others.

Insurance

Under the terms of the lease KCML have provided appropriate insurance for the development. However, your personal belongings and home contents should be insured by yourself.

Bicycle storage

The bicycle storage is located at the under croft car park. Any bicycles stored at Kings Court remain at the owner’s risk. KCML accept no liability for loss or damage. It is recommended you arrange appropriate insurance.

Pets

Under the terms of the lease, you must obtain written permission from the Managing Agent to keep a pet. If you are a tenant, you should contact your landlord. or letting agent. who will then contact the Managing Agent.

Balconies

Your balcony is not to be used for storage, drying washing, placards, window boxes, a TV aerial, satellite dish or other form of telecommunication or receiver equipment.

Internal Communal Areas

Cleaners attend fortnightly to clean the communal areas. However, if you see a soiled carpet near your flat, please address it. When moving furniture into, or out of, the building be careful not to mark the walls or ceilings.

Passageways should not be obstructed. For Fire Safety reasons the storage of materials in any of the service cupboards is not allowed.

Refuse Disposal

A secure bin store is provided for your use. Collection days are recorded on the Elmbridge website. For hygiene reasons place all general refuse (including food waste) in bin bags prior to disposal. This also includes take-away food and drink containers.

Use the correct receptacle for general refuse and recycling. Break your cardboard boxes down for recycling. Plastic bags should not be placed in the recycling bin.

The bin store is emptied by Elmbridge Borough Council. All items of refuse, or recycling, left beside bins will not be removed. Disposal of such items as white goods, electrical equipment, furniture, wood, and metal items is the responsibility of the resident and should be taken to the Shepperton Community Recycling Centre.

Please recycle any junk mail you receive. Do not leave it by the mailboxes on the ground floor. If you see any litter on the development (even if it is not yours) pick it up and dispose of it. Keep the door locked when not in use.

ITEMS FOR GENERAL WASTE BIN

• TAKEAWAY FOOD PACKAGING AND CONTAINERS POLYSTYRENE

• PLASTIC BAGS OF ANY SORT UNRINSED CONTAINERS, CANS & BOTTLES

• FOOD WASTE

ITEMS FOR RECYCLING BIN

• BROKEN DOWN & FOLDED CARDBOARD BOXES PLASTIC BOTTLES

• PLASTIC PACKAGING CARDBOARD

• PAPER & MAGAZINES GLASS

• DRINK & FOOD CANS ALUMINIUM FOIL

NOTE – ALL CONTAINERS, CANS & BOTTLES MUST BE RINSED

Smoking (or Vaping)

No smoking (or vaping) is permitted in any communal area of the development, including the undercroft car park. There is one exception as smoking is allowed on the roof terrace provided that the railings mounted cigarette bins are used properly.

If you smoke (or vape) on your balcony do not throw your cigarette ends onto the garden or tarmac and be courteous to your fellow residents.

Cooking

Some communal areas do not have any natural light or ventilation. When cooking ventilate, as necessary, in your flat to ensure odours do not pass into corridors or stair wells.

Roof terrace

Enjoy the facilities. If you smoke, please use the cigarette bins. Take away your litter and clean up your spills.

Internal Flooring

No hard floor to be installed without the use of an effective soundproof under surface. Consult the Managing Agent if in any doubt.

Repair Issues

If you observe a fault, or damaged item, Lessees should report it to the Managing Agent. If you are a Tenant report it to your Landlord or Letting Agent.